Playa Largo Resort & Spa Will Open with Intelity’s In-Room Guest Service Technology
March 22, 2016 2:08am
The first hotel built in Key Largo in over 21 years has chosen Intelity to provide an integrated digital guest engagement and service solution.
KEY LARGO, Fla. – Playa Largo Resort & Spa and Intelity have formed a partnership to install guest service and engagement technology at the resort when it opens later this spring. The property, a joint venture between Prime Hospitality Group and Shaner Hotels, will offer complimentary in-room touchscreen tablets running on Intelity’s award-winning ICE (Interactive Customer Experience™) platform for a combination of guest-facing and hotel management tools.
General Manager Shakir Hussain said, “Intelity was the only company we considered as a partner for this project. Based on their level of expertise, we knew they would be able to meet all our needs for providing a high-quality in-room guest experience.”
Interactive tablets will sit in the 155 guest rooms at the upscale resort to offer guests a convenient way to communicate directly with property staff. These tablets, equipped with Intelity’s ICE software, replace in-room print compendiums and hardware, such as alarm clocks and radios. They also provide local weather updates, digital wake-up calls, and access to a variety of guest services.
On the back end, the platform will integrate with the resort’s MICROS OPERA property management and Guestware ticketing systems to facilitate transfer of information through the digital systems. Hotel management can also take advantage of a full suite of operational tools, including content controls, business intelligence metrics, request tracking and notifications, and direct guest messaging.
“It’s exciting to know that our resort is fully enabled to use this kind of innovation to not only satisfy our guests, but also to gain insight into our service operations,” Hussain said. “We look forward to creatively employing Intelity’s solutions in order to innovate the guest experience.”
Intelity Senior Vice President of Global Sales Jennifer Ranno said, “It’s an honor to be able to partner with one of the first new resorts to appear in this beautiful and popular destination in more than two decades. The conveniences of our platform mean Playa Largo Resort & Spa, a Marriott Autograph Collection property, will be able to offer a distinguished level of service that will contribute to attracting both new and returning guests.”
For more information about Intelity’s enterprise mobile solutions, please visit the company website.
playa largo resort & spa,
prime hospitality group,
guest service and engagement technology
Intelity, headquartered in Orlando, Florida, is the creator of the world's first and most widely used integrated guest services platform, ICE (Interactive Customer Experience™). With certified integrations to all major hotel back-end management systems (POS, PMS, Ticketing, Spa and Room Controls), Intelity's ICE is a centralized property-automation system that delivers concierge-level services, guest request tracking and fulfillment, business-intelligence analytics, marketing/messaging capabilities, and a full content management system. Since beginning operations in 2007, the Inc. 5000 company has gained a reputation as a leader in hospitality technology with installations across six continents, including most major brands and many celebrated independent properties. Intelity recently received Best Mobile App in Hospitality from Travel Weekly’s Magellan Awards and World’s Leading Hotel Brand App from the World Travel Awards. For more information, please call 1-888-RevPAR-1 (1-888-738-7271) or visit www.intelitycorp.com
Contact: Chantelle Marcelle
Prime Hospitality Group offers a full array of customizable hospitality services and products under one roof. Perfectly situated within Prime Group’s multiple, professional alliances, PHG offers solutions crafted from a broad consensus of skilled disciplines and the experience necessary for the most efficient development, operation and ownership of premium brand hotels including Marriott International Inc., Hilton Hotels Corporation, Intercontinental Hotels Group and Choice Hotels, as well as restaurants and conference facilities. PHG spans national and international hotels, restaurants, financial institutions and individual entrepreneurs who benefit from a comprehensive team approach. With world class resources and services, PHG identifies, develops and operates hospitality investments and the master plans, mixed-use and urban environments suitable for those investments. For more information, please visit http://primehospitalitygroupus.com.
Shaner Hotels is one of the foremost owner-operator companies in the hospitality industry. The current portfolio is made up of 40 properties with over 5,000 rooms, in 17 states and two countries with gross revenues of both owned and managed properties in excess of $150 million. New properties are constantly evaluated as the division continues a conservative yet opportunistic approach to growth. Shaner is an approved management company and franchise of Marriott International Inc., Hilton Hotels Corporation, InterContinental Hotels Group, and Choice Hotels. Obtaining endorsements from these world-renowned companies is a direct result of the organization’s commitment to quality and an unwavering customer service philosophy adhered to for more than four decades of hospitality operations. For more information, please visit the company website at www.shanercorp.com.
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