Customer Relationship Management
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CRM Case Study: Hotel Granduca Austin
December 27, 2017
Cendyn success story
Hotel Granduca Austin, one of the “Leading Hotels of the World,” is just minutes from downtown Austin’s vibrant...
Frontdesk Anywhere and Cendyn Announce Integration of Property Management and Guest Engagement Platforms
December 13, 2017
Collaboration provides hotels with integrated tools to enhance digital marketing results and seamlessly improve guest communications
SAN FRANCISCO, December...
HEBS Digital’s “Closing the Loop on the Travel Journey” Article Featured in The Hotel Yearbook 2018 – Technology
November 15, 2017
Summary: HEBS Digital’s “Closing the Loop on the Travel Journey” article, which details comprehensive 360-degree past and future guest...
Extending the Value of CRM Investment
April 1, 2015
By Bernard Ellis
According to Gartner, the customer relationship management (CRM) market is projected to increase to $36.5 billion by 2017. Businesses across...
Rodd Hotels & Resorts Builds Loyalty with Maestro PMS Guest Experience Measurement
May 28, 2014
At HITEC Visit NORTHWIND-Maestro in Booth # 719
June 23 to 26 at the Los Angeles Convention Center
How Does Automated Maestro GEM Increase Business?...
Service Excellence: The Professional’s Pledge / Bryan Williams
September 10, 2013
September 10, 2013
From this day forth, I will be ashamed if I intentionally give anything less than my best. I have value, and was not put on this earth to...
Service Excellence: Find a Way To Make It Happen / Bryan Williams
August 6, 2013
"As long as it is legal, ethical, and moral, find a way to make it happen". That was the directive which was programmed into my brain very early in my career....
Demand for Maestro from Casino Hotels; NORTHWIND Announces Konami Casino Gaming System Interface
July 31, 2013
Maestro Ideal for Independent Resort Casinos; NORTHWIND-Konami Relationship Creates Greater Guest Convenience; Total-Property Rewards Tracking and Guest...
Digital Alchemy to Showcase Industry-Leading Hotel and Spa CRM Solutions at HITEC 2013
June 18, 2013
Leading CRM provider to demonstrate latest digital marketing and mobile communication tools for hotels and spas at industry's largest technology...